They encountered a problem with two Dark models (12 and 9). The official service replaced the circuit board, but since then it does not produce any warm air beyond one meter, even though it operates at the highest setting. The responsible service technician blamed the technician recommended by the store, saying that he did not ground it during installation. Inventor does not recognize the problem, as the service measurements show that everything is functioning as it should, and they also attributed it to the technician for not grounding it during installation. Be careful where you decide to invest your money.
Update 22/01/2022: On 19-1-22, I asked the same technician who installed it to check it. Inventor sent a new sensor. Today, on 22-1-22, the sensor was installed, but it still malfunctions when set to HEAT. Everything works perfectly in the cold.
Update 11/02/2022: Inventor sent a new circuit board and sensors to the store owner. Today, on 11/2/2022, the same technician who installed it came again. We both noticed a slight improvement, but it still malfunctions.
Update 10-3-2022: Today I was informed that they will not repair or replace the two faulty air conditioners. No time had even passed. A very wrong investment of money.
Final update 6-4-2022: I was looking for a new air conditioner and in my research, I learned that:
In other cases where customers have a new air conditioner that has a problem that was not solved by replacing parts (e.g., installing a new circuit board), either the dealership or the store fully replaces the internal (or external) unit. In my case, neither the dealership nor the store took responsibility.
3/9/2022: I have been reading so many negative comments during this whole period, from others as well! Stay away!
According to the legislation, both the company and the store from which I bought the two air conditioners have engaged in continuous fraud. CAUTION! It is never worth it for someone to enrich themselves by stealing and deceiving.
According to the legislation, when a product is defective without your own fault:
If your product is different from what was expected or broke quickly while using it normally, it is considered a "defective product" and you have a "legal warranty." The seller must provide you with a new product or repair it.
If the seller does not solve the problem, you can sometimes terminate the purchase agreement. This is called "dissolution of the purchase agreement." Then, you must return the product, and you will receive your money back.
When can I terminate the purchase agreement?
If you have given the seller time to repair the product or provide you with a new one, and the problem is not resolved.
If the seller cannot or does not want to repair or replace the product within a certain period of time.
If the seller asks you to pay extra for a repair or a new product, and you do not want that.
If you have repaired the product, and it still does not work properly.
If the product has a significant defect.
If you have agreed that your product will be delivered on a specific date, and the seller does not deliver. (This does not apply to my case, the last one)
What will happen if I cancel the purchase agreement?
If you cancel the purchase agreement, you must return the product. And the seller must refund your money. Sometimes, you may not receive the full amount back. For example, if you were able to use the product for a long time without any issues. Then it may be reasonable for the seller to charge a fee for it. They call it a refund or usage fee.
Sometimes a seller wants to give a coupon, not money. If you don't want it, you can say that you want your money back. Because you are entitled to it!